AWD¹⁰

AWD¹⁰ represents the next evolution of AWD. Designed for today's dynamic business, AWD¹⁰ builds on our long standing philosophy of empowering the business user by introducing intuitive process flow and screen design tools that support faster process design and deployment.

Our new business monitoring tools give you deeper insight into your operations by helping you pinpoint bottlenecks and identify quality trends.

On the technology front, AWD¹⁰ introduces several new features to help reduce your total cost of ownership, increase resiliency, and mitigate risk. Built on a Java framework, AWD¹⁰ can be scaled horizontally and vertically.

Process models can be migrated from development to testing and production using your standard change control procedures.

Operational Benefits

Implement Processes Quickly

The only constant in business is change. AWD¹⁰ helps enable you to rapidly design, validate and deploy process, policy, and rule changes. Traditional IT backlogs can take months by comparison. For example, business/process analysts can calculate deadlines, execute business rules, create new work automatically and connect to legacy systems within a collaborative environment. These kinds of changes can be made without code development. You can also deploy the same process in different business units, which can reduce training and support costs.

Simplify Complex Processes

Let AWD¹⁰ orchestrate complex processes by deploying wizard-like interview screens. The system can access external line-of-business systems or rules engines, manipulate data, and execute business rules to determine how (and if) the process should continue.

Improve Quality

Every process has policies and procedures that agents must remember (such as hold this until tomorrow, manually calculate a field, answer is this today's work? and make a decision). These memory steps all lead to variance, high training costs, and lower customer satisfaction. Now you can shift the burden of these policies and procedures from workers to the system, producing more reliable results.

Control Risks

Improve your out-the-door quality by crafting your own sampling rules based on specific process performance. You may also opt to replace costly review processes with dual-data entry where data is entered twice and systematically compared.

Across Town, Across the Globe

Processors, managers, communicators, and administrators can access and complete work from anywhere in the world with browser-based delivery. Standardized processes can create global consistency and internationalization helps ensure that your staff experiences AWD¹⁰ in the appropriate language.

Deliver Multi-Channel Communications

Manage your customer experience to exact standards. Communicate through multiple output channels (such as print, fax, e-mail, SMS) using templates and business rules right from AWD¹⁰.

Access Data Anytime

Know what your staff is working on at any time. Take action immediately rather than waiting for reports. Eliminate timely lookups and research with drill-down access to AWD¹⁰ work details.

Technology Benefits

Zero Footprint

AWD¹⁰ is completely browser-based, greatly reducing desktop support and deployment time.

System to System... With No Code

Integrate line-of-business systems and access on-demand Web Services using our integrated service design tools. AWD¹⁰ supports dynamic discovery of published Web Services. Your company can do system-to-system integration using standard formats.

Reduce Nightly Support

Execute and monitor AWD¹⁰ using container-based Java standards. System maintenance can run on a schedule to reduce or eliminate manual jobs.

Reduce Custom Code

Calculating deadlines, executing business rules, automatically creating new work and connecting to legacy systems are now accessible in a collaborative environment designed to bring Business and IT together. By moving business friendly functions from the development domain into the business domain, your IT staff can focus on creating new Web Services and complex integrations rather than day-to-day process changes.

AWD¹⁰ is a major architectural change from previous versions. These changes provide additional features, flexibility, scalability, security and much more within a standard framework.