AEGON USA, Inc.
AEGON USA, Inc. is a wholly owned subsidiary of AEGON N.V., the third largest international insurance organization worldwide (listed by market capitalization). Based in the Netherlands, AEGON also ranks in the top 10 insurance groups (listed by assets).
Challenge
Decentralized organization with autonomous units and divisions needs paperless
storage and workflow functionality.
AWD Solution Results
"The use of AWD has allowed an increased level of customer service,"
said Senior Business Systems Consultant Robin Mossbarger. "It has
also allowed us to process more work without adding additional people."
Division AWD Administrator Selita Jansen summed up the AWD benefits: "The advantage that stands out above all is the ability to answer client inquiries without having to call them back or transfer them from department to department. This has improved the level of service we are able to provide our distributors and clients.
Download
the AEGON USA case study.
