AWD/Contact™

AWD/Contact is AWD’s next-generation customer management desktop, designed for today’s most advanced contact center environments. Through its browser-based interface, customer service representatives (CSRs) have instant access to:

• All customer information stored in AWD and other application systems


• Customer’s disposition from the last contact, automatically presented to the CSR


• Complete history of the customer’s interactions from all communication channels

AWD/Contact provides you with a unified view of all customer contacts, regardless of the channel of communication, including mail, fax, phone, e-mail, Web call-back, Web collaboration, Web chat, and voice-over IP. Tight integration between AWD’s capture suite and business rules engine reduces implementation costs and ensures that all transactions are processed consistently.

AWD/Contact provides rapid implementation, improved call center productivity, and seamless integration with all DST and AWD products, including the computer-telephony integration features of AWD/Voice®.

View an illustration of an AWD/Contact user scenario.

Download the AWD/Contact overview.