AWD/Knowledge Enabler™

AWD/Knowledge Enabler supports task management at the desktop level, guiding employees with graphical tools to simplify the setup and task navigation processes.

AWD/Knowledge Enabler reduces keystrokes, minimizes training requirements, and enables significant improvements in both processing productivity and quality. It takes control once AWD delivers an item to the most qualified processor. AWD/Knowledge Enabler then initiates a series of tasks that changes dynamically based on the result of the preceding step and the predefined business rules.

AWD/KE also supports AWD/ST™ to automate tasks during straight-through processing and AWD/NetServer™ to enable automated Web-to-workflow processing. With AWD/Knowledge Enabler, all customer interactions and work processing is handled in a consistent, measurable manner.

Download the AWD/Knowledge Enabler Overview.