AWD/Voice®

As part of AWD’s multi-channel capture suite, AWD/Voice routes phone calls intelligently and quickly to support world-class, BPM-enabled enterprise. AWD/Voice provides critical call center functionality such as:

  • Interactive voice response (IVR) processing

  • AWD-integrated voice record and playback

  • Intelligent call routing

  • Outbound call management

  • Intelligent work management
AWD/Voice gathers information such as the caller’s phone number, account number, Social Security number, and other vital data from multiple application systems. AWD/Voice then routes the captured data to the right customer service representative’s (CSR) desktop and “pops” the screen with all of the data required to service the customer effectively – on the first call.

Download the AWD/Voice Overview

 


AWD/Voice Overview