Blue Cross Blue Shield-Kansas City

Client Profile
BCBSKC provides healthcare benefits to more than 830,000 members in a 32 county region. The company provides a variety of health plan options, including two HMOs and two PPOs.

Challenge
Paper-intensive healthcare claims processing slows revenue cycle and creates need for tighter information security.

AWD Solution Results
“We selected AWD based on its ability to provide an end-to-end solution – from imaging to comprehensive business process management,” said David Gentile, senior vice president of operations for BCBSKC.”

With AWD, BCBSKC now has a streamlined system to:

  • Improve productivity by using predefined business rules to route work to appropriate processors/automated systems
  • Enhance service and patient care with instant, simultaneous, and secure access to information
  • Reduce revenue cycle days.

View illustrations of BCBSKC claims processing before and after AWD.

Download the Blue Cross Blue Shield - Kansas City case study.

 



Blue Cross Blue Shield of Kansas City case study.