AWD Business Process Management

AWD's production-proven business process management (BPM) solutions are designed to bring people, processes, and technology together for a seamless, flexible processing environment. AWD supports both long-running processes and simple tasks with rules-driven workflow and adept process automation technology. AWD's BPM suite provides:

• Adapter-based connectivity to multiple application systems
• Improved productivity and reduced costs by focusing people on value-added tasks and automating redundant tasks
• 360-degree, real-time view of their business processes with robust business intelligence and process analysis tools
• Consistent service across all communications channels

Extended Enterprise Support

• Multichannel capture subsystem (scanning, electronic receipt of faxes, e-mail integration, Web interfaces, import of electronic transactions (EDI, XML, etc.), call center interactions)
• Integrated call center desktop extends BPM to real-time interactions
• Integrates all transactions from customers, brokers, agents, vendors, and any other third-party systems

Intelligent Work Distribution

• Tight integration between the capture suite and business rules engine ensures consistent processing across all transactions
• Combines human-based workflow with robust process management and automation
• Ensures the right people or process has the right information…at the right time

User-Controlled BPM

• Allows business users to define process flows
• Provides graphical user interface to model business processes
• Eliminates extensive programming to adjust processes
• Supports changes to processes in real-time or offline

Seamless Application Integration

• Open, XML-based architecture
• Predefined adapters for multi-level integration
• Leverage EAI tools or other integration methods
• Data integration managed with the overall business process

Real-Time Business Intelligence/Business Activity Monitoring (BAM)

• Critical productivity and performance information
  for measurable results


• Ability to control and improve business activities with access
  to real-time and historical data


• Multi-dimensional “dashboard” interface to quickly
  and easily drive to the necessary data


• Allows a more strategic allocation of personnel
  and reduced operating costs

Right Interface for the Right User

• Browser-based or thick client for transaction processing
• Thin client for remote users
• Customized desktops for specific needs
• Integrated customer service desktop

Outsourcing Alternatives

• Dedicated data processing facility offers high availability
• Data center includes robust support for back-end systems operations and disaster recovery
• Full-service business process outsourcing (BPO) facility
• BPO center allows customers to focus their core business strategies while we manage the processes
• Outsourcing alternatives shorten product implementation cycles, improve service levels, and reduce fixed costs