Savings & Investment Company

The Client

A long-term savings and investment company with over 10,000 employees across Europe, North America and Asia, and 6 million customers worldwide.

The Challenges

• Gain a competitive edge with faster processing and improved customer service.
• Maintain consistent service across all channels, including e-commerce.
• Reduce costs by minimizing manual tasks and standardizing processes.

The Solution

AWD Workflow was implemented for more than 2,000 users with standard processes designed for each area of business. In addition, AWD’s automated processing allowed the client to reduce manual tasks and increase efficiency.

The Results

• Process automation has resulted in savings of around £3 million a year.
• The implementation payback period was 7 months.
• Client has been able to provide a consistent, differentiated customer experience.