AWD Customer Service Solutions
With AWD's customer service solutions, companies can build world-class contact centers to support customers in the channels they desire: phone, mail, e-mail, or Internet.

AWD/Contact™ is DST's workflow-enabled customer management desktop. From its graphical browser, AWD/Contact connects customer service representatives (CSR) to all data stored in AWD. Contact history, demographic information, transaction lists, and dynamic scripts are at their fingertips.

AWD/Voice® routes both inbound and outbound calls intelligently and quickly, providing CTI screen-pop functionality to the desktop, call record and playback, and IVR (Intelligent Voice Response) support. The customer's disposition from the last contact and account information automatically appears to the CSR before they answer the call.

Unlike other phone routing systems, AWD/Voice collects historic customer data, ties it to the call, creates work in AWD for follow up and records calls,

Download the AWD Customer Service Solution