DST Full Service Outsourcing

Client Profile
DST Full Service delivers its services and products through dedicated client service teams. It handles everything from managing correspondence to answering telephone calls, and processing transactions to producing statements.

Challenge
Receiving and responding to high-volume e-mail in a timely and accurate manner

AWD Solution Results
Utilizing AWD in their own operations and processing areas provides DST with a unique perspective among other technology vendors - allowing them to better understand how AWD is used and to develop the technology in anticipation of their clients' changing needs.

Download the DST Full Service case study.