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AWD Fact Sheet

Description
AWD (Automated Work Distributor™ ) is a comprehensive business process management (BPM) solution offering extended enterprise support, streamlining processes, integrating application systems and providing real-time business intelligence for banking, brokerage mortgage, healthcare, insurance, mutual funds, and video/broadband clients. AWD is a product of DST Technologies, Inc., a wholly owned subsidiary of DST Systems, Inc.

Solution Features

  • AWD – Comprehensive business process management, imaging, workflow, and customer management solution
  • Extended enterprise support and multi-channel capture suite
  • Rules-driven work distribution and straight-through processing engine
  • Role-based user interfaces, including an integrated customer service desktop
  • Seamless application systems integration
  • Integrated reporting subsystem
  • Easy-to-use graphical administration
  • Infrastructure outsourcing/ASP and business process outsourcing

Solution Benefits

  • Improves productivity and reduces costs by offloading manual activities to automated agents
  • Provides organizations with a 360-degree, real-time view of their business processes with robust business intelligence and process analysis tools
  • Provides extended enterprise support across all communications channels and extends BPM to real-time interactions with an integrated customer service interface

Worldwide Office Locations
Australia, Canada, Hong Kong, Japan, New Zealand, South Africa, United Kingdom, United States

Automated Work Distributor ® , AWD ® referred to in this document are included among the Company's trademarks and service marks. A ny other brand, service or product names or marks referred to in this Report are trademarks or services marks, registered or otherwise, of their respective holders.

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AWD Fact Sheet