Client Case-Studies

Sisters of Mercy
AWD improves business operations, manages revenue cycle, and increases provider's focus on patient care.

IHC Health Plans
AWD improves processing accuracy and enhances customer service.

Blue Cross Blue Shield - Kansas City
AWD automates healthcare claims processing to enhance information security and reduce revenue cycle.

News and Events

AWD Healthcare Process Management launched at HIMSS 2005

Process Innovation Award won by Sisters of Mercy Health Systems/St. John’s Mercy Health Care

Magic Quadrant BPM recognizing DST as a leader

AWD and the Healthcare Industry

Healthcare providers today are under tremendous pressure to increase their efficiency and quality of service, while addressing increased regulations and combating the rising cost of operations. Critical processes, like registration and medical records, are still executed manually and do not easily accommodate change. Also, the “legacy” systems that, by now, many hospitals expected to eliminate or replace remain mission critical for the foreseeable future because of limited investment capital.

With AWD Healthcare Process Management™ your organization will be equipped to:

  • Manage regulatory compliance through standard business processes
  • Leverage legacy systems
  • Provide added business agility reacting to changes in work volumes
  • Focus human talent on complex tasks and exception handling
  • Analyze the process and identify weaknesses providing basis for continuous process improvement
  • Simulate both centralized and de-centralized tasks to determine the overall impact to the organization
  • Customize executive dashboards to monitor and manage daily departmental business and provide key performance indicators