IHC Health Plans
IHC Health Plans, a division of Salt Lake City-based Intermountain Health Care, combines the financial, administrative, and delivery aspects of healthcare into one integrated network while administering managed care plans for approximately one million members.
Challenge
Deliver higher quality service to customers with increased efficiency.
AWD Solution Results
IHC Health Plans' ability to improve customer service, eliminate mandatory
overtime, and achieve a more productive and efficient working environment,
while undergoing a massive expansion of its membership base, is a testament
to the implementation and proper use of workflow management technology.
AWD has helped IHC Health Plans erase the boundaries that existed between eligibility coordinators and claims analysts, and the boundaries between customer service representatives and payor services.
