Our approach to optimizing this process incorporates three phases:
1. Analyze
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The identification of inefficient processes comes first. Using various tools and techniques, including automated modeling and simulation, process mapping, process redesign, and ROI (return on investment) analysis, DST defines how the organization works today and how it could improve its processes in the future.
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2. Operationalize
DST is unique because it provides technology (process automation tools) that make it easier for the organization to quickly implement the process changes that we have recommended. DST supports the client throughout the transition and, because AWD implementations are often completed in four to eight months, the organization can receive payback sooner with shorter project cycles.
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3. Monitor
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Once implemented, AWD can monitor the results using business intelligence reporting or KPI (key performance indicator) driven dashboards that provide real-time indications of results creating accountability and visibility of the organization’s new business flows. Using this approach, and by making periodic adjustments, mortgage organizations can effectively keep their processes synchronized with their ever changing internal and external business environments.
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This approach is based on DST’s philosophy that process is an important business asset and should be continuously managed like all other assets. DST delivers the people, technology (AWD), and methodology to make continuous process improvement more attainable and sustainable for lenders. We call this the process continuum.
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