Supporting more than 80 million mutual fund shareholder accounts and deploying AWD in our own mutual fund outsourcing operation, DST is a major industry force and the largest AWD user. Internal success with the AWD led DST to begin marketing AWD to outside mutual fund clients and other industries.

AWD is a total enterprise management solution – transcending traditional workflow and document management to include state-of-the-art automation and customer service technology. AWD allows mutual funds companies to interact with their customers in any channel, including phone, fax, mail, e-mail, and Internet, placing all captured customer information and transaction data at your associates’ fingertips.

AWD workflow is based on your company’s predefined business processes and your associates’ skills inventory. AWD ensures that all information necessary to service the customer and to manage the business is readily available to the right people at the right time.