Optimization opportunities include areas where operating expenses are too high in comparison to patient outcomes or revenue yields; also, activities where error rates are hampering the ability to rely on data integrity. Look for processes that have backlogs of work that fail to meet deadlines, and environments where work is handled by several employees before real value results—a consequence of too many touch-points.
Characteristics of process white-space:
- Disparate systems
- Manually accumulated information
- Non-systemic processes: People, paper, file cabinets
- Redundant activity, non-prioritized work
- Frequent re-work
Healthcare process opportunities:
- Revenue Cycle
- Supply Chain
- Patient Throughput
- Compliance and Regulatory Response
- Quality Initiatives and Change Management
- Process Integration and Interoperability
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AWD Process Optimization