As a leader in the financial services industry, DST understands the importance of maintaining customer loyalty in a competitive marketplace. Building on this experience, AWD supports underwriting and policy owner servicing found within the life insurance and annuities industries.

With AWD, policyholders can contact you using the channels most comfortable for them – phone, fax, mail, e-mail, and Internet. AWD can capture all of these contacts and move them into the automated workflow. Using your predefined business rules, AWD can route the work based on priority and your associates’ skill levels, ensuring that the right information is available to the right people, at the right time.

In addition, AWD’s open architecture integrates with your existing legacy systems. All customer and transaction history is instantly accessible to your associates using the integrated environment.