Client Case-Studies

AEGON USA
AWD connects geographically decentralized organization.

Americo Life, Inc.
AWD helps accommodate regulatory changes and spikes in processing volume.

News and Events

Ohio National featured in Insurance & Technology.

AWD and the Insurance Industry

Through our strategic partner Computer Sciences Corporation (CSC), DST offers the insurance industry integrated solutions to increase productivity and enhance customer loyalty. Both DST and CSC utilize AWD in their own internal financial services operations, so we understand what’s best for ultimate performance and efficiency:

  • Support for all communication channels, including Internet, e-mail, phone, fax, and mail.


  • Effective management high-volume business processes.

  • Contact center desktop and telephony applications enhance customer service.

  • Straight-through processing eliminates redundant, manual tasks.

  • Robust business intelligence tools support management with reporting and trend analysis information.

  • Integration with Enterprise Application Integration (EAI) infrastructure.

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Life and Annuity
As a leader in the financial services industry, DST understands the importance of maintaining customer loyalty in a competitive marketplace. Building on this experience, AWD supports underwriting and policy owner servicing found within the life insurance and annuities industries.

With AWD, policyholders can contact you using the channels most comfortable for them – phone, fax, mail, e-mail, and Internet. AWD can capture all of these contacts and move them into the automated workflow. Using your predefined business rules, AWD can route the work based on priority and your associates’ skill levels, ensuring that the right information is available to the right people, at the right time.

In addition, AWD’s open architecture integrates with your existing legacy systems. All customer and transaction history is instantly accessible to your associates using the integrated environment.

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Property and Casualty
AWD utilizes the latest in business process management, imaging, workflow, and customer management technology to support new policy generation, underwriting, and claims servicing for the property and casualty insurance industry:

  • Support for all communication channels, including Internet, e-mail, phone, fax and mail.

  • Effective management high-volume business processes.

  • Contact center desktop and telephony applications enhance customer service.

  • Straight-through processing eliminates redundant, manual tasks.

  • Robust business intelligence tools support management with reporting and trend analysis information.

  • Integration with Enterprise Application Integration (EAI) infrastructure.

With instant, secure access to information, your associates will be able to focus on your customers, not the technology.