In the competitive industry of retirement plan management, leading companies distinguish themselves by offering premium customer service and efficient operations.

AWD provides all of the knowledge you and your customer service representatives (CSR) need to manage your business and service your customers:

• No matter how your customers contact you - Internet, e-mail, phone, mail - AWD captures the information as "work."
  
  
• With AWD's customer service technology, CSRs can respond to any request on the first contact. Payroll information, contact history, demographic information, transaction lists, and dynamic scripts - the information is at their fingertips.
  
  
• AWD moves data between systems without human intervention, allowing your staff to focus on the customer - not the technology.
  
  
• Using your business rules, AWD can work through multi-step work processes, update multiple application systems, and route work to other automated steps or to CSRs for exception handling.
  
  
• The AWD product suite includes a complete management reporting system. Managers can rely on this for information on active work in progress, historical reporting, and trend analysis tools.
  
  
• AWD can adapt your processing environment to accept inbound data, including payroll rosters, from diversified systems.
  
  
• AWD integrates easily with your existing line-of-business and application systems.

DST is a leading provider of full service operations within the financial services industry - and DST is the largest single user of AWD. We're dedicated to our technology and our clients' long-term success.