Customer Service

With AWD, companies across a broad range of industries can increase customer retention and protect market share. With embedded outbound communications capabilities, your customer representatives can generate correspondence and deliver information to customers via the channel of their choice — print, fax, email or SMS — directly from AWD.

DST provides an AWD call center desktop that manages the entire user experience. Service representatives never have to move to other desktop applications — AWD can be deployed as the service layer between your legacy systems, masking the complexities of these systems and reducing training time for new employees.

Proactive scripting suggests "up-sells" based on information about the caller, to further enhance revenues.

The net result for customer-centric organizations is a lean approach to increasing their customer base and maintaining service levels, while continuously improving processes and reducing costs.