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Solutions
  BPM
  Professional Services
Components Overview
  Data Center

  Components Overview
The AWD solutions suite includes integrated components to extend your enterprise and provide comprehensive support for BPM, imaging, workflow, and customer management.
 
AWD/Business Intelligence
AWD/Business Intelligence
  • Gain unprecedented visibility to critical business performance information
  • Monitor the enterprise to real-time processing activity throughout a business day
  • Effect change to create positive, measurable results
AWD/Contact
AWD/Contact
  • All customer information stored in AWD and other application systems
  • Customer’s disposition from the last contact, automatically presented to the CSR
  • Complete history of the customer’s interactions from all communication channels
AWD/eMail
AWD/eMail
  • Stores the originating e-mail address and other data from the message in AWD for later use
  • Automatically acknowledges the receipt of inbound e-mail.
  • Allows you to notify customers automatically when work has been processed or when additional information is necessary
  • Provides a custom exit point for handling special processing needs with inbound e-mail
  • Integrates with existing AWD infrastructure and workflows
AWD/Fax
AWD/Fax
  • Manage inbound and outbound fax transmissions
  • Monitor the progress of all faxes
  • Log error and fax management information messages
  • Display the status of inbound faxes
  • Automatically index inbound faxes
AWD/ICR
AWD/ICR
  • Improves processing quality
  • Increases productivity
  • Decreases processor training time
  • Simplifies task automation
  • Recognizes handprint, machine print, marks, and barcodes
AWD/Identity Management
AWD/Identity Management
  • Leverage user information from an LDAP repository to manage users within AWD
  • A user interface provides the method for mapping LDAP attributes to AWD user administration fields
  • This mapping identifies the associate data that will be updated on your AWD system
AWD/Knowledge Enabler
AWD/Knowledge Enabler
  • Supports task management at the desktop level
  • Initiates a series of tasks that changes dynamically based on predefined business rules
  • Reduces keystrokes, minimizes training requirements, and enables significant improvements in both processing productivity and quality
AWD/Mobile
AWD/Mobile
  • Wirelessly extends BPM and CRM to mobile professionals
  • Operates on a wide variety of available devices
  • Minimizes operating costs
  • Provides multiple layers of security
  • Can be configured with custom user interfaces
AWD/NetServer
AWD/Net Server
  • Extends your enterprise to seamlessly integrate thin client, browser-based transactions into AWD
  • Offsite associates, branch offices, and customers can perform any regular AWD functions
  • Processing is housed with all other process data and can be readily available to users throughout your organization
AWD/RIP
AWD/RIP
  • Extracts index information from imported data
  • Separates the raw data into work objects
  • Identifies work type
  • Creates the new work item in AWD
AWD/Scan
AWD/Scan
  • Provides document scan and archival functionality
  • Supports a variety of scanner models, from desktop to high-speed
  • Allows the simultaneous batch processing of documents and automatically indexes them
AWD/ST
AWD/ST
  • Eliminate data entry
  • Automatically update multiple application systems
  • Dramatically improve processing turnaround
AWD/Thin Client
AWD/Thin Client
  • Flexible, browser-based interface for AWD processing
  • Ideal for associates, intermediaries, and customers who require remote access to the AWD environment
  • Can be tailored to the unique look and feel of your organization
AWD/Voice
AWD/Voice
  • Interactive voice response (IVR) processing
  • AWD-integrated voice record and playback
  • Intelligent call routing
  • Outbound call management
  • Intelligent work management
EnCorr
EnCorr
  • Automates the generation of personalized, outbound customer correspondence
  • Establish criteria for the processing flow and determine variables for predefined letters
  • Automatically apply default salutations, closings, letter format, digitized signatures, and can automatically insert applicable enclosures
AWD/PowerStore
AWD/PowerStore
  • Supports Microsoft NT, 2000, and heterogeneous technology environments
  • Optimizes secure data storage and retrieval
  • Provides flexibility to enable you to fit optical storage to your unique environment. Multiple stand-alone drives and jukeboxes can be supported in varying combinations