Components Overview

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Components Overview
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Components Overview

The AWD solutions suite includes integrated components to extend your enterprise and provide comprehensive support for BPM, imaging, workflow, and customer management.

AWD/Business Intelligence

Gain unprecedented visibility to critical business performance information
Monitor the enterprise to real-time processing activity throughout a business day
Effect change to create positive, measurable results

AWD/Contact

All customer information stored in AWD and other application systems
Customer’s disposition from the last contact, automatically presented to the CSR
Complete history of the customer’s interactions from all communication channels

AWD/eMail

Stores the originating e-mail address and other data from the message in AWD for later use
Automatically acknowledges the receipt of inbound e-mail.
Allows you to notify customers automatically when work has been processed or when additional information is necessary
Provides a custom exit point for handling special processing needs with inbound e-mail
Integrates with existing AWD infrastructure and workflows

AWD/Fax

Manage inbound and outbound fax transmissions
Monitor the progress of all faxes
Log error and fax management information messages
Display the status of inbound faxes
Automatically index inbound faxes

AWD/ICR

Improves processing quality
Increases productivity
Decreases processor training time
Simplifies task automation
Recognizes handprint, machine print, marks, and barcodes

AWD/Identity Management

Leverage user information from an LDAP repository to manage users within AWD
A user interface provides the method for mapping LDAP attributes to AWD user administration fields
This mapping identifies the associate data that will be updated on your AWD system

AWD/Knowledge Enabler

Supports task management at the desktop level
Initiates a series of tasks that changes dynamically based on predefined business rules
Reduces keystrokes, minimizes training requirements, and enables significant improvements in both processing productivity and quality

AWD/Mobile

Wirelessly extends BPM and CRM to mobile professionals
Operates on a wide variety of available devices
Minimizes operating costs
Provides multiple layers of security
Can be configured with custom user interfaces

AWD/NetServer

AWD/Net Server

Extends your enterprise to seamlessly integrate thin client, browser-based transactions into AWD
Offsite associates, branch offices, and customers can perform any regular AWD functions
Processing is housed with all other process data and can be readily available to users throughout your organization

AWD/RIP

Extracts index information from imported data
Separates the raw data into work objects
Identifies work type
Creates the new work item in AWD

AWD/Scan

Provides document scan and archival functionality
Supports a variety of scanner models, from desktop to high-speed
Allows the simultaneous batch processing of documents and automatically indexes them

AWD/ST

Eliminate data entry
Automatically update multiple application systems
Dramatically improve processing turnaround

AWD/Thin Client

Flexible, browser-based interface for AWD processing
Ideal for associates, intermediaries, and customers who require remote access to the AWD environment
Can be tailored to the unique look and feel of your organization

AWD/Voice

Interactive voice response (IVR) processing
AWD-integrated voice record and playback
Intelligent call routing
Outbound call management
Intelligent work management

EnCorr

Automates the generation of personalized, outbound customer correspondence
Establish criteria for the processing flow and determine variables for predefined letters
Automatically apply default salutations, closings, letter format, digitized signatures, and can automatically insert applicable enclosures

AWD/PowerStore

Supports Microsoft NT, 2000, and heterogeneous technology environments
Optimizes secure data storage and retrieval
Provides flexibility to enable you to fit optical storage to your unique environment. Multiple stand-alone drives and jukeboxes can be supported in varying combinations