Utilities

AWD brings efficiency, optimization and control to utility companies by defining, coordinating and reporting on specific tasks within core operations, and integrating those tasks with relevant host systems.

AWD also improves customer service and reduces processing costs. Complaints, new supply connections, account opening/closing, changes and recovery can all be handled more efficiently. From the original contact to the capture of relevant data, the verifications and checks necessary to guarantee supply, and ultimately, to billing for the services provided, AWD facilitates a consistent, integrated and compliant approach to service that can be reproduced, reported on and improved.